1:1 COACHING POLICIES
Big Time takes your life and your investment in your coaching seriously and requires you do, too. Therefore, Big Time has a strict cancellation/change policy. Once a coaching session is confirmed via email over the phone, changes/cancellations must be made at least 48 hours prior to the scheduled time. A session that is not rescheduled/canceled in within a minimum of 24 hours notice, for any reason, cannot be rescheduled and will count toward the package. Big Time uses an online calendar to schedule all coaching sessions. Client assumes full responsibility for ensuring all sessions are completed before the end of agreement. There are always enough weeks to get in all sessions. Only one session allowed in a single calendar week, Monday through Friday.
Client agrees to be in a safe, confidential and quiet space with a clear cell and/or Wifi connection for all sessions. No sessions will take place while client is driving, walking on the street, in any form of transportation or in public, cafe, etc. Client agrees to secure a quiet space without distracting background noise for each call. If noise or sound prevents coach from hearing client, the session will be forfeit and will count toward the package. Clear, undistracted communication between coach and client is imperative to the coaching session.
Client agrees to be "coachable" (coach-ability will be covered in first four sessions) and prepared with a coaching request for each session (starting on session four). Client also agrees to create goals and projects with coach that have specific milestones, target dates and accountability structures.
In the event of an emergency, if coach needs to reschedule a confirmed session, that session will be rescheduled and will not count toward the package. For any reschedules within 48 hours on Coach’s part, an additional week will also be added to the end of the agreement.
Coaching is a supportive, structured and intentionally confronting process based on your stated desires and goals. Big Time is committed to you moving your life forward even when circumstances (feelings, doubts, time, money, busy-ness, competing commitments, overwhelm, etc.) appear to get in the way of your projects and coaching sessions. Circumstances are a normal part of the process, and Big Time is committed to your commitments, not your circumstances, and that means you delivering on the results on your projects. For this reason, Big Time does not offer any refunds for any monies paid at any time. Once any fee is paid, payment is final. No exceptions. All verbal commitments are legal and binding. By making any payment after a verbal agreement (even before any written agreements are signed), you are taking full responsibility for your decision to invest in coaching and full responsibility for the results created from the coaching partnership. All verbal agreements and payments are final.
Coach reserves all rights to determine goodness-of-fit of Coach and Client before and during duration of coaching agreement. If Coach determines there is a breach of agreement, Coach may terminate a coaching agreement at any time. Sessions that have not been conducted will be refunded, less any discounts provided at the start of the agreement. Payments made upfront are not refundable.
Your coaching and training is kept in the strictest professional confidentiality. In addition, your coach may apply for coaching credentials that require her to disclose client names and contact information as evidence of coaching experience. By working with Big Time, you are giving permission for Taren Sterry or Timothy Merrick to provide your name and the dates of your coaching sessions solely for the purpose stated and to be contacted by the credentialing body for verification if requested. Content of coaching sessions will never be disclosed unless client presents as a harm to themselves in which case a referral to appropriate support professional, including emergency services will be made.
You agree that you choose to voluntarily participate in the coaching sessions with Taren Sterry or Timothy Merrick at Big Time Coaching with full knowledge that the activity does not guarantee any specific results. You voluntarily assume full responsibility for any risks of loss, property damage or personal injury, that may be sustained as a result of participating in coaching. You agree to indemnify and hold harmless Taren Sterry, Timothy Merrick and Big Time Coaching and any facilities where the coaching or training is being held, for any loss, lost or stolen property, liability, damage or costs, including court costs and attorney fees, that may occur as a result of your participation in the coaching activity. Finally, you certify that you are entering a coaching agreement, both verbal and/or written, with the full understanding that you are mentally and emotionally fit to be positively challenged in a coaching relationship in order to move your life and business forward.